ORDERS
How can I place or cancel an order?
You can place an order directly through our checkout page using any of the available payment options.
If you need to make changes or cancel your order, please email sales@masonmays.com as soon as possible. Please note that once an order has been processed or shipped, it may no longer be possible to cancel it.
SHIPPING & DELIVERY
How long does delivery take?
Standard shipping generally takes between 6–12 business days.
PAYMENTS
Which payment methods do you accept?
We accept all major credit and debit cards, as well as Apple Pay and Google Pay.
What currency will I be charged in?
All orders are charged in USD. Your bank may apply its own conversion rate if you're using a different currency.
RETURNS & REFUNDS
What's your return policy?
We offer returns within 30 days of delivery, as long as the item has not been used and remains in its original packaging. To request a return, please contact us at sales@masonmays.com
CONTACT
We’re happy to assist. If you have any questions regarding your order, our products, or the returns process, please get in touch with us using the contact information below.
Store name: Mason & Mays
Company name: GS Company
P.IVA: 18619541008
Company Address: Via Fontespina 30, Fiumicino, RM, 00054, Italy
Email: sales@masonmays.com
Phone: +1 (307) 316-9209
We strive to respond to all inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 4pm (CST)
Saturday and Sunday: Closed
Contact us page: https://www.masonmays.com/pages/contact
Mason & Mays is a brand operated by GS Company.